Catalog
Four compliance tracks
Each track is scoped to a single source of authority so a collector — and an auditor — can tell exactly what was covered.
FDCPA Compliance
Fair Debt Collection Practices Act (15 U.S.C. §1692) + Reg F
The federal rules that govern how a collector may contact a consumer — permitted contact windows, required disclosures, prohibited practices, and the validation and dispute process.
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State Law & Licensing
State-by-state collection statutes
How collection authority changes at the state line: licensing and bonding obligations, statutes of limitation, interest and fee limits, and state-specific notice requirements.
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HIPAA & Medical Debt
PHI handling for healthcare receivables
Handling protected health information on healthcare receivables — the minimum necessary standard, permitted disclosures, business associate obligations, and breach response.
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MSB Best Practices
Midwest Service Bureau collector playbook
The Midwest Service Bureau collector playbook — call handling standards, documentation and account notation, payment arrangement practice, and internal escalation paths.
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Not every track is open yet
Tracks marked “Coming soon” are still being written and reviewed. The ones marked available are live now — sign in to start them.
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Sign in to see your tracks. Accounts are created by an administrator — if you do not have one yet, ask the person who manages compliance training for your team.