Catalog
Every compliance track, available now
Each track is scoped to a single source of authority so a collector — and an auditor — can tell exactly what was covered.
FDCPA Compliance
Fair Debt Collection Practices Act (15 U.S.C. §1692) + Reg F
The federal rules that govern how a collector may contact a consumer — permitted contact windows, required disclosures, prohibited practices, and the validation and dispute process.
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State Law & Licensing
State-by-state collection statutes
How collection authority changes at the state line: licensing and bonding obligations, statutes of limitation, interest and fee limits, and state-specific notice requirements.
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HIPAA & Medical Debt
PHI handling for healthcare receivables
Handling protected health information on healthcare receivables — the minimum necessary standard, permitted disclosures, business associate obligations, and breach response.
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MSB Best Practices
Midwest Service Bureau collector playbook
The Midwest Service Bureau collector playbook — call handling standards, documentation and account notation, payment arrangement practice, and internal escalation paths.
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The Legal Clerk
recovery law, forwarding economics, and the MSB operating system
The legal desk from first principles — what makes a claim provable, how the recovery ladder converts a balance into money, the economics of forwarding to counsel, and the operating rhythm that keeps a placed account moving.
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Running the Invoice Recovery Network
Invoice Recovery Network operations
The referral network from the inside — how it actually earns, the workflow behind an application, who the ideal referrer is, and the honest arithmetic of building a partner base.
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IRN Field Operations
outreach infrastructure, platform limits, and data sourcing
The infrastructure underneath outreach — why email silently fails, what platforms actually restrict, where to source and how to verify data, and how to keep a sequence running when the tooling is switched off.
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